Terms and Conditions
All Clients, Resellers, and Business Associates are covered by this service contract.
Preliminaries:
Aitsun Technologies (www.aitsun.in), is a main supplier of security system. It specifies the terms, conditions, and obligations that a customer agrees to accept if they register and renew a domain name with DISIPL, or open an account with DISIPL for such purposes. It is called the Service Agreement / Service Contract "the Agreement", "Acceptable Use Policy (AUP)" "Service Contract".Intellectual Property
- All intellectual property rights, including copyrights, patents, trademarks, trade secrets, and other proprietary information, related to the services provided by Aitsun Technologies shall remain the sole property of Aitsun Technologies unless otherwise agreed upon in writing.
- The client agrees not to reproduce, modify, distribute, or use any intellectual property owned by Aitsun Technologies without obtaining written permission.
Confidentiality
- Aitsun Technologies and the client agree to maintain the confidentiality of any confidential information shared during the course of the engagement.
- Both parties shall take reasonable measures to protect the confidentiality of such information and shall not disclose it to any third party without prior written consent, except as required by law.
Other Conditions
- If a Visit/call cannot be completed within the day, the visit/call shall be kept open until it is completed before the call is closed.
- Working hours of Concept Technologies as mentioned in this agreement, will be as follows (except on public holidays): Monday- Saturday 09.00 to 05.30 hours
- Aitsun Technologies will ensure that the computer system is not down and is attended to under their maintenance contract within 8 working hours.
- Supply and fitment will be at buyers own cost, of all parts that may need replacement in the machine from time to time.
- In case of computers, peripherals still covered under warranty, we do not accept liability in case of damage or misuse and undertake not to open/repair the same, without written permission. only Software maintenance will be provided for the same.
- Aitsun Technologies is not responsible for slow internet speeds and / or disconnections from service. This should be taken up with the respective ISP, we accept no responsibility if calls are left pending / not completed due to breakdown of internet service from ISP.
- The contract does not include consumables, supply items and computer hardware parts. These are chargeable separately.
- If a Visit/call cannot be completed within the day, the visit/call shall be kept open until it is completed before the call is closed.